AVS Best Solutions Return and Refund Policy
Last Updated: [Date]
Website: https://www.avsbestsolutions.com
1. Introduction
Welcome to AVS Best Solutions. We specialize in providing genuine Norton™ antivirus and cybersecurity software products through our reseller partnership. We are committed to your satisfaction. However, due to the nature of digital software products, licenses, and our agreements with software providers, our return and refund policy is specific and must be strictly adhered to.
Please read this policy carefully before making a purchase. By purchasing any product from our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Return and Refund Policy.
2. General Principles
- Digital Product Nature: Our products are digital software licenses. Once a product key is delivered or disclosed, it cannot be “returned” in a physical sense.
- Reseller Status: We are an authorized reseller of Norton products. Our ability to issue refunds is governed by the terms set by Norton (Gen Digital Inc.) and our distribution partners.
- Eligibility: Refund eligibility is primarily determined by whether the software license key has been activated (used) with Norton.
3. Refund Eligibility Timeframe & Conditions
We offer refunds under the following specific conditions:
| Scenario | Eligibility for Refund | Conditions & Process |
|---|---|---|
| Before Activation / Unused Key | âś… Eligible | You have downloaded or received your Norton license key but have NOT activated it on any device. Refund request must be made within 30 days from the date of purchase. |
| After Activation / Used Key | ❌ Generally NOT Eligible | Once the software license key has been activated/used on a device, it is considered consumed. We cannot deactivate or resell it, and thus refunds are typically not granted. Exceptions are at our sole discretion (see Point 4). |
| Duplicate or Accidental Purchase | âś… Eligible | If you accidentally purchased the same product twice or made an error during checkout. Request must be made within 7 days of purchase, and the key must be unused. |
| Faulty or Invalid Key | âś… Eligible | In the rare event a key is invalid or already redeemed at the time of delivery (and not by you). Our support team will first attempt to provide a valid replacement key. If unresolved, a full refund will be issued. |
| Subscription Renewals | ⚠️ Limited Eligibility | For automatically renewed subscriptions, you may be eligible for a refund if the request is made within 60 days of the renewal charge, subject to verification and our discretion. You are responsible for managing auto-renewal settings in your Norton account. |
4. Non-Refundable Situations (No Exceptions)
Refunds will NOT be granted in the following cases:
- Activated License Keys: As stated above.
- Change of Mind After Use: Deciding you no longer want the product after activation.
- Incompatibility Issues: It is the customer’s responsibility to ensure their device meets the system requirements listed for the Norton product on our website or the official Norton site before purchase.
- Failure to Cancel Auto-Renewal: Not disabling the auto-renewal function within your Norton account management portal.
- Expired Refund Period: Requests made after the stipulated 30-day period (or 7-day for duplicates).
- Purchase from Another Source: Issues with products purchased from other retailers or directly from Norton.
5. How to Request a Return/Refund
To initiate a refund request, you must contact our customer support team. No refunds will be issued without a formal request.
- Contact: Email us at support@avsbestsolutions.com.
- Subject Line: Use “Refund Request – Order #[Your Order Number]”.
- Provide Details: In your email, include:
- Your full name.
- Order number and date of purchase.
- The product name.
- The reason for the refund request.
- Proof that the key is UNUSED (if applicable). Do not post the key in the email. You may be asked to provide a screenshot of your Norton account showing no activation.
Do not contact your bank or payment provider for a chargeback before contacting us. Chargebacks disrupt our service and will result in your order and any associated accounts being permanently blacklisted. We will actively dispute unjustified chargebacks with all necessary transaction evidence.
6. Refund Processing
- Evaluation: Our support team will review your request, verify purchase details, and check the activation status of your key with Norton’s systems. This process may take 3-5 business days.
- Approval: If approved, we will process the refund to the original method of payment.
- Timeline: Once processed, please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment processor.
- Notification: You will receive an email confirmation once the refund has been issued.
7. Technical Support & Product Issues
We want you to have a successful experience. Before requesting a refund for a technical issue, please allow us to help you.
- Our support team can assist with installation, activation, and common technical problems.
- Many issues can be resolved with guidance.
- You can also access Norton’s extensive official knowledge base and 24/7 support directly through your Norton account.
Contact for Technical Support: support@avsbestsolutions.com (use subject “Technical Support”).
8. Policy Updates
AVS Best Solutions reserves the right to modify this Return and Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after any changes constitutes your acceptance of the new policy.
9. Contact Us
For any questions regarding this Return and Refund Policy, please contact us at:
AVS Best Solutions
Email: support@avsbestsolutions.com
Website: https://www.avsbestsolutions.com/contact-us
Final Note: This policy is designed to be fair and transparent, balancing customer satisfaction with the digital and irrevocable nature of software licenses. We stand behind the quality of the genuine Norton products we sell and are here to support you throughout your cybersecurity journey.
